Custom Pooch Candle

Return Policy for Handmade and Handcrafted Items

At Villa Pooch, we take pride in creating high-quality handmade and handcrafted items with meticulous attention to detail and care. Each product is crafted with love and dedication to ensure the utmost satisfaction of our customers. Due to the unique nature of our handmade and handcrafted items, we have crafted the following return policy:

• Eligibility for Returns:

  • Villa Pooch handmade and handcrafted items are ineligible for refund or cancellation after the order has been started. Once production begins on your custom item, we are unable to accept returns or cancellations.

• Quality Assurance:

  • We are committed to delivering products of the highest quality and craftsmanship. If you believe there is a defect or issue with your handmade item upon receipt, please contact us within 7 days of delivery, and we will work with you to resolve the matter promptly.

• Customization and Personalization:

  • Many of our handmade items are customized or personalized to your specifications. We encourage you to review all customization details carefully before placing your order to ensure accuracy. Once production begins, changes or cancellations cannot be accommodated.

• Damaged or Defective Items:

  • In the rare event that your handmade item arrives damaged or defective, please contact us immediately with clear photos of the issue. We will assess the situation and provide options for repair, replacement, or compensation as appropriate.

• Exchanges (if applicable):

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us within 7 days of delivery.

• Non-Returnable Items:

  • Certain items are exempt from being returned, including personalized or custom-made products, perishable goods, and gift cards.

• Shipping Costs:

  • Customers are responsible for return shipping costs for any eligible returns or exchanges. Original shipping costs are non-refundable.

• Refunds (if applicable):

  • Refunds are only issued for eligible items that are deemed defective or damaged beyond repair. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

• Contact Us:

  • If you have any questions or concerns regarding your Villa Pooch handmade or handcrafted item, please don't hesitate to contact our customer service team at villapooch@gmail.com